General Practice

Medical Capabilities

	Primary Medical Care Consultations, treatments, referrals, procedures, investigations, and prescriptions.
	Prevention Health checks including physical check-ups and tests for lifestyle concerns such as diabetes and cholesterol levels.
	Education Advice about nutrition, stress management, smoking cessation and weight loss management.
	Women's Health Advice and treatment on contraception, pap smears, sexual health, pregnancy testing and breast checks.
	Men's Health Advice and treatment about concerns such as STI screening, prostate checks and physical issues.
	Routine Immunisations Provision of all vaccinations in the National Immunisation Program,  seasonal influenza, hepatitis B and travel specific immunisations.
	Assessments and Certificates Sick certificates for work and education; pre-employment medical assessments, insurance and workplace injury assessments.

Fees

• Standard Fees
• Students and Eligible Concession Card Holders
• Claiming your Medicare rebate

The fee charged for a consultation is based on the length and complexity of the consultation. This decision is left to the judgment of your doctor. For Medicare Card holders, a rebate is available and this will cover a major part of the cost. Full-time students with Medicare or international student health coverage (OSHC) are afforded a reduced gap.

We do not charge a gap for children under the age of 16.

Standard Fees (from August 2022)

Students and Eligible Concession Card Holders

*Note: The "gap" amount is the out-of-pocket expense you incur. It is the difference between Our Fee and the amount Medicare Australia or your OSHC insurer will refund you.

Consultation types relate to both the time and complexity of the medical consultation. For more information about our fees please speak to our Reception staff.

For more information about student health, refer to the Student Health clinical centre.

Claiming your Medicare rebate

You no longer need to visit a Medicare office to make a claim.

Medicare Online and Medicare Easyclaim allows the rebate to be paid directly into your bank account, immediately following full payment of the consultation (i.e. Our Fee). Simply register your banking details through Medicare Australia's Online Services and bring along your Medicare card  to your consultation. If your banking details are not registered with Medicare Australia's Online Services, bring a debit card linked to a Savings or Cheque account, so that we can swipe it through our Medicare Easyclaim equipped Eftpos terminal. The Medicare rebate amount is then paid back into your Savings or Cheque account within 10-15 minutes.

For more information about registering your banking details with Medicare, visit Medicare Australia's Online Services at: http://www.humanservices.gov.au/customer/services/medicare/medicare-online-services

FAQs

Question: How much does it cost to see a doctor?

Answer: The full cost of a standard consultation is $83.75. A standard consultation is typically when a patient presents with a single health problem and the appointment lasts between 5 and 15 minutes. For Australians with a Medicare Card, the rebate is $44. If you are an international student (with OSHC) or Australian student (with Medicare), or an eligible Australian Concession Card Holder, your out-of-pocket expense will be no greater than $24.20.


Question: How do I claim my Medicare rebate?

Answer: You no longer need to visit a Medicare office to make a claim. Our clinic has Medicare Online and Medicare Easyclaim. This is a quick, easy, secure and convenient way to receive your Medicare rebate. If your banking details are registered with Medicare, we are able to transmit the claim to Medicare on your behalf and the rebate will be deposited into your registered bank account. Medicare Easyclaim also lets you claim your rebate on the spot, using our Medicare Easyclaim equipped EFTPOS terminal. Your rebate is paid directly into your cheque or savings account almost immediately (10-15 minutes). This saves you a trip to a Medicare office where you might find yourself in a long queue. For more information regarding Medicare's billing and claiming options, please visit Medicare Australia's Billing and Claiming Options at: http://www.humanservices.gov.au/customer/subjects/medicare-services#Billingandclaimingoptions

For more information about registering your banking details with Medicare, visit Medicare Australia's Online Services at:http://www.humanservices.gov.au/customer/services/medicare/medicare-online-services

You can still go to a Medicare office if you choose not to use Medicare Australia's Online Services or Medicare Easyclaim. Alternative claiming options are also available including by mail, over the phone or at a Medicare Australia Access Point. For more information on claiming options for your Medicare rebate, please visit Medicare Australia's billing and claiming options at: www.humanservices.gov.au/customer/subjects/medicare-services

Question: What is your appointment availability?
Answer: We will do our best to provide a same or next day appointment, however if this is not possible we will offer you the next available appointment. See our opening hours here.

Question: How long will I have to wait?
Answer: We hope we don't keep you waiting for any longer than 15 minutes. If you are kept waiting for longer than this, it's usually due to one or both of two reasons. Firstly, sometimes a patient is 'fitted in' because they are visibly unwell and the doctor feels they need to be seen as a matter of urgency. Secondly, our doctors sometimes encounter unexpectedly complex problems, which unfortunately were not anticipated by our reception, at the time of scheduling the appointment. If you are asked to wait for a little longer than expected, we thank you in advance for your patience and understanding.


Question: How do I make an appointment?

Answer: You can make an appointment by telephoning the clinic on (08) 8232 7372 or book online here.

For specialty services or long appointments please discuss this with our reception team by telephoning the clinic.

Question: What should I do if I'm waiting on pathology results requested by the doctor?

Answers: Most pathology results take between 24-48 hours before we receive them back electronically from the pathology partner used by our clinic. The turnaround time depends upon the level of urgency, indicated by the requesting doctor and/ or nature of the result. At the conclusion of your appointment, the doctor advise you of their preferred method of contact and approximate timeframe regarding your results.

If your doctor has asked you to call the practice for your results, you will be passed onto a member of the clinical team (e.g. practice nurse). The nurse will be able to advise you if the test result is marked as "No Action", or requires a follow-up appointment with the doctor. Either the nurse or the reception staff can assist you to arrange a follow-up appointment. We would prefer you to try and arrange an appointment with the same doctor who requested the pathology.