Face-to-Face & Telehealth Appointments Available  |   COVID-19 update  |   Updated Fees August 2022

Patient Rights and Responsibilities

 

Your Rights

As a valued patient of Globe Medical, you have the right to:

  • be treated with dignity, respect and compassion

  • access care regardless of nationality, gender, religious beliefs, sexual orientation, or political association

  • be offered a clear explanation of your medical condition and treatment options, including any associated benefits or risks

  • request a second opinion by either a provider at Globe Medical or via a third party

  • actively participate in decision involving your health, including the right to consent to or refuse treatment

  • nominate a legal guardian to be involved in decisions regarding your health and treatment

  • be provided with emergency treatment

  • receive proper evaluation, treatment and management of pain

  • be treated in a safe, caring and private environment

  • be referred to other medical providers (e.g. specialists) when deemed in the best interest of the patient

  • timely contact from your doctor regarding test results and follow up treatment

  • be informed of how your medical information will enable other medical providers to ensure continuity of care

  • expect patient medical records to be private and confidential, and to be stored securely at all times

  • refuse or enable your shared health summary or shared event summary being uploaded to your National eHealth Record

  • request an interpreter service

  • present a complaint about a provider without it affecting the level of care offered to you

  • file a complaint with the medical ombudsman

Your Responsibilities

To ensure Globe Medical can provide you with the highest standard of care, your responsibilities are:

  • be respectful and considerate of other patients and staff

  • fully inform your doctor of your medical condition

  • advise your doctor about any medications you are currently taking, allergies, family history

  • ask questions if you do not understand the diagnosis or treatment options being presented

  • report unexpected changes to your medical condition

  • accept any health outcomes that result from refusing treatment

  • actively participate in decisions involving your health, or nominate a legal guardian to do so on your behalf